Did You Try Balancing Your Broom on Monday?

If you’re anything like me, you were utterly fascinated by the broom-balancing boondoggle that swept the internet earlier this week.

(Forgive the pun.)

You probably saw pictures and videos from astonished people who wanted to test out the claim that the earth was tilted “perfectly” on February 10th.

If you hadn’t heard about this, do a quick search and you’ll find a ton of posts and articles. Apparently the hashtag #broomstickchallenge even trended.

Only problem is, the whole thing was a hoax (which you’ll also see tons of posts and articles about).

#broomstickchallenge persuasion

Did your B.S. meter pick up on the hoax or did you know better because of the depth of your scientific knowledge?

I’ll admit, I was only 90% sure the whole thing was Oscar Meyer-level bologna.

So… let’s turn this into a teachable moment. Because anytime something gets this kind of viral attention (and action), there are lessons you can learn.

I see 3 major persuasion principles at play. Let’s discuss.

When “Proof” Arm Wrestles Common Sense

One of the factors that powered the broomstick ballyhoo was the claim that NASA made the announcement.

As you know, our brains instinctively defer to authority figures… at least when it comes to topics we aren’t experts in.

NASA is a pretty reputable authority. And most of us aren’t experts on the earth’s rotational tilt or the effect it has on gravitation.

Interestingly, it would have been incredibly easy to find out if NASA was behind this announcement. And I think most people knew they could verify the story. That’s what made it so easy for them to trust without looking any deeper.

Secondarily, social proof — once it picked up steam — may have been even more convincing than the NASA angle.

Because of a cognitive bias called the “availability cascade,” we have the natural tendency to believe almost anything we’ve seen or heard enough times.

It’s hard to go against the crowd… and it’s less work to trust what everyone else is saying.

So the lessons are that:

  1. It pays to become known as an authority or expert in an area other people are not.
  2. Leverage social proof whenever you can — and when there’s visible, growing support for/acceptance of a proposition, see if there’s a way to use that momentum to gain traction for your own idea/offer.

Seeing is Believing… When You’re Told What You’re Looking At

Think about this…

The #broomstickchallenge starts with the little-known and unlikely-seeming fact that brooms can stand upright.

The argument goes like this: “Hey today’s the only day in this decade that the earth is perfectly tilted. Lemme prove it. Go grab your broom.”

So the hoax tells you how to “prove” the claim for yourself… by pointing you to THE ONE THING that seems to prove it. (I guess you could have used an egg, too. But there’s more work involved.)

This is similar to the way magicians direct your attention toward a specific object or action so you don’t notice the mechanics that make the trick work.

You must point to the broom specifically or the argument falls apart.

If the earth is perfectly tilted, shouldn’t you be able to make a sharpened pencil stand upright on its tip, too?

There’s a lesson here, too. You can “educate” your potential buyers to and almost define their buying criteria for them.

Point them to something that you know they’ll see. When they see it, they’re more likely to believe everything else you said… and do what you recommended they do. Just like a magic trick. (More on that concept here.)

Or, simply show your should-be buyer what you want him to see. Demonstration can be very convincing.

Take It Easy, Man

The perfect tilt of the earth, if it were true, could have been demonstrated in any number of ways. But the craze wouldn’t have caught on if “proving” it wasn’t a low-risk, easy thing to do.

The #HandstandOnTheRoofChallenge probably never would have gone viral.

When you’re selling a product, service or idea, you must be mindful of risk and perceived risk.

That’s just as much about your offer as it is about the copy.

In your copy, assure him of his high probability of success. Give him simple information he can use to justify his purchase to anyone who may ask him about it. Remind him this product was designed specifically for people like him — and the people who buy it are the admired by peers, live longer, etc.

(As long as those things are true.)

Your offer can reduce risk by including a strong guarantee. Make it easy to cancel or request a refund.

Balancing a broom is easy and no one gets hurt doing it.

Try to make it that easy to buy from you.

P.S. Did you know that versions of the #broomstickchallenge have been around since at least 1975?

There’s another lesson: when you find something that works, double down on it.

The marketing method that works better than any other in ROI terms — one that you should definitely double down on — is email. The Make Email Great Again summit officially goes live on Monday, February 17th.

If you haven’t done it already, I encourage you to sign up here to learn secrets and strategies from some of the world’s best email marketers (myself included).

The Supreme Marketing Advantage (Copywriting Tip #6)

Copywriting Tip 6 Trust

Quick Copywriting Tip #6: Trust is EVERYTHING.

I got a bunch of hate mail a few weeks ago. Actually, the Vice President of one of my clients got hate mail…because of something I wrote.

Here’s one of the notes:

“I DON’T KNOW WHO YOU THINK YOU ARE BUT YOU SENDING ME INSULTING EMAILS IS UNPROFESSIONAL AND I’M GLAD I DIDN’T GET INVOLVED WITH [ client name withheld] AND THANKS TO YOU NEVER WILL.” (Emphasis mine)

The sales reps were upset that they had to deal with a barrage of emails like these.

The VP, whose name was on the offending message, had mixed feelings. Sales were through the roof (relative to the norm)…on a product that’s somewhat difficult to sell. But “potential buyers” were upset with him.

As I said to the Mr. Vice President, “The people who complain are probably never going to become paying customers anyway. This kind of reaction is how you know you’re doing it right!

Direct response involves forcing people to pick a side and being willing to lose some people along the way — if you’re doing it right.

“I’m glad I didn’t get involved with you…”

Let’s focus for a moment on the angry, all caps email I shared above.

The final line brings a crucial issue to light: you need to get good at gaining people’s TRUST.

This guy suspected that he couldn’t trust my client – and the marketing message that pushed him over the edge proved (in his mind) his suspicion was correct.

We all face this obstacle. But we don’t always use trust as an opportunity.

In the copy I wrote, my client came across more as a salesperson (which he is) than an expert or leader (which is is). And it’s hard to trust salespeople.

Everything in the message was true. Honesty isn’t enough to make people trust you. It’s just the beginning!

Earning the kind of trust that makes it easy (or at least easier) for prospects to become clients takes work.

Pillars of Proof

At a conference in Denver earlier this month, Patrick Bove, Senior Copywriter at Stansberry Research described 5 Pillars of Proof you should be using to defeat skepticism and win trust from your should-be clients. Here’s a very quick overview from a mind-blowing session:

Financial Copywriter Patrick Bove Stansberry

Proof of Character

  • Who are you? Why should I believe you?
  • What’s your track record? What achievements can verify your expertise?

Proof of Story

  • How do I know you’re not making this stuff up?
  • Are there 3rd party sources that verify the point you’re making?

Proof of Catalyst

  • Why is your story important to me NOW

Proof of Product

  • Demonstration: Don’t just tell me about your product. Show me it works.
  • Who does it work for and when? Who is it not right for?

Social Proof

  • Testimonials, case studies, etc.

Notice how testimonials are great, but they’re just not enough to convince people anymore. If you want to make trust your supreme marketing advantage, you’ll have to go much further.

The good news is, your competitors aren’t doing any of this. Once you start implementing these ideas, you’ll probably be light-years ahead.

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Check out the other 13 Quick Copywriting Tips here.

Cialdini Agrees with My Persuasion Theory

Conversion is always an internal change. To borrow the words of Jeff Sexton, “all persuasion is self-persuasion.”

You use your words to paint vivid, evocative images in the minds of your prospects…their response will correspond directly with their desires, motivations and priorities…

You base your marketing messages or sales pitch on the quest they’re on, the vision they have for their lives and the way they see their place in the world…

You do your best to be convincing…but those who become your customers are those who convince themselves that you can deliver the results they want.”

Other than Jeff Sexton, I haven’t heard any other expert say that persuasion is always ultimately self-persuasion. But I tell you, it’s the truth.

And whether he knows it or not, Robert Cialdini agrees with this assertion. If you analyze the 6 principles from his book Influence, you’ll see what I mean. Check it out.

Reciprocity – When someone does something for you or gives you something, you feel indebted to them. You want to pay them back, because you don’t like to feel like you own anyone anything. Reciprocity is the desire to rid yourself of that feeling.

No one makes you feel the need to reciprocate, but when they take the first step by giving you something, they start the process.

The outcome is pretty predictable.

Consistency – We all want to stay true to the statements we make. We have an inner desire to maintain consistency to things we say or write. We convince ourselves that it’s important to do what we say we’ll do. We have an even bigger problem deviating from what we proclaim ourselves to be. If I say I’m an art collector, I better start acquiring some nice pieces!

Our desire to be consistent with the positive things other people think about us (or what we want them to think about us) can be even more compelling.

Social Proof – Everyone wants to be seen as an individual. But at the same time, we have a deep-seated desire fit in somewhere. There’s safety in numbers, right?

A lot of times, we really want to do something and all we need to gain the confidence to pull the trigger is the knowledge that other people (just like us) have done the same thing safely and with satisfactory results.

Liking – I like you. It gives me pleasure to buy from you. I enjoy the feeling of supporting you or your cause, feeling like I’m helping you succeed, etc.

So, naturally, I can persuade myself that doing business with you is a good idea. Even if I don’t really need what you’re selling. Or, if I have to choose between two vendors, I’ll often pick the person I like better instead of the cheaper choice or even the one with higher quality.

How many times have you done that?

Authority – We’re designed to trust people in positions of authority. It starts when we’re kids obeying our parents and believing everything they tell us. Even as we get older and gain autonomy, we never fully get rid of this disposition.

We protect ourselves from making bad choices by defer to people who know better than we do. Self-preservation is a powerful desire.

Scarcity – Missing out on something you could have had is a horrible feeling. We don’t want to feel that. We’ll jump through all kinds of hoops to avoid that feeling. That’s why scarcity or urgency works in marketing.

Sometimes we make a choice more to protect ourselves from this feeling of missing out on an opportunity than from the desire for the object itself.

The evidence is plain. Persuasion is always, at its root, self-persuasion. And although he’s never said it, Robert Cialdini agrees with me (and Jeff Sexton, of course).