People’s attention spans are shorter than ever… or are they?
So-called “experts” report that human attention
span is shorter than that of a goldfish. So how do they explain that millions
of people regularly spend 90 minutes watching a movie… and even longer
reading Harry Potter books (which could be measured in inches instead of number
of pages).
What’s really going on
here?
I recently shot a video to explain why attention spans
APPEAR to be shrinking and, more importantly, I several suggestions for
overcoming this obstacle, including:
what your readers absolutely will not stand for when reading your emails… which is one of the reasons people ignore 90% of the messages that land in their inboxes
4 strategies that keep an audience hanging on every word you share — 3 of which almost no one is telling you about
what you have to stop BEING in order to move up the ladder into “Approachable Expert” status and keep readers from tuning you out.
This was a livestreamed video; that will become obvious when
you watch. I think it’s pretty good, though. And you can put these ideas to work right away and start increasing the
length and quality of attention you get from your list.
By the way, a recent analysis of billions emails by Litmus Email Analytics shows that email attention spans actually INCREASED by 7% between 2011 and 2016. Kinda goes against the prevailing theory, doesn’t it?
Just in case you’re not big on watching videos, let me break
down the 4 strategies I talked about.
1) You have to spend
more time talking about IMPORTANT and INTERESTING things. Not important to
you, necessarily, but important to your reader.
We all love talking about ourselves, but readers need to see
how what you write benefits them.
2) Commit to telling
more stories. People love hearing stories. As long as they’re not drawn-out
and boring, people are more than happy to sit and listen. Much longer than
they’re likely to read raw information.
Naturally, you still have to tie your stories back to what’s
important/interesting for the reader.
More details are
better. More emotions are better. More sensory information is usually better.
Help the reader feel like he was really there.
3) Become a
personality. Show off your unique characteristics. Be likeable. Be
despicable. Just don’t be boring.
We all form bonds with people we spend time with — even if
we never meet them in person. Psychologists have a term for that: parasocial relationships. Think about
it. You probably feel a little bit like you’re friends with your favorite TV
characters. You almost believe that you know them. You definitely empathize
with them.
You can achieve the same kind of connections with your
audience. But you have to put your personality on display.
4) Demonstrate the
points you make. Offer proof (or at least evidence) that what you’re saying
is true. That you’re the real deal.
Now, go forth — win and defend the attention of your email
list.
Last week, I did a Facebook Live video explaining that all stories are not created equal. We talked about a story-based email sequence/landing page combo I just wrote that, in the client’s words, “murdered” the long-standing control. “Murdered” meaning “more than doubled sales.”
Today I wanted to give you a little more insight into writing stories that sell. I’d like to illustrate with a fictional story that created a real-life story. Everything will come together at the end.
_____
Once upon a time in a land called Zamunda, a handsome prince left home to avoid marrying a woman his parents picked for him. The prince wanted to find true love for himself.
Before the king and queen “rescued” their son in the faraway city, they checked into the royal suite at the Waldorf Astoria…
_____
You may recognize this story as the plot of the Eddie Murphy movie Coming to America. When she was a little girl, Coming to America was one of my wife’s favorite movies (mine, too). And even though the Waldorf played a tiny role in the film, my wife dreamed of staying in a room at the storied hotel someday.
The dream came true this past weekend, after nearly 28 years of waiting.
She woke up on the 15th floor of the Waldorf Astoria Chicago on her birthday.
Where All Stories Should Begin
When you write emails with the ultimate goal of selling something (product, service or idea), it is critical that you begin with aspiration.
Getting a room at the Waldorf was one of my wife’s lifelong aspirations. The moment I learned about it, it became MY aspiration to make her dream come true.
Your reader aspires to:
earn more money without abandoning his family 20 hours a day
have gorgeous, healthy hair her friends secretly envy
retire comfortably and ON TIME
find true love without flying from Zamunda to some faraway land
get rid of back pain without surgery
…or whatever.
Connect – and connect quickly – with your reader by telling stories that tap into their specific aspirations. Yes, problems work too; people aspire to live without their struggles.
Your stories introduce them to a world where their aspirations can be realized…make it seem eminently possible and even easy…with the help of your product or service of course.
For me, Lamar Tyler is one of my top answers to the question “If you could spend an hour with one person/celebrity, who would it be?” I have a TON of respect and admiration for Lamar’s business acumen, leadership and brilliance. Plus, he’s one of the coolest guys you’d ever want to meet.
Last weekend, I got my hour with The Man.
Lamar hosted the inaugural Traffic, Sales and Profit Lunch and Learn series on Blab, and I had the honor of being his guest. We discussed a lot of topics close to my heart, like:
What is a unique selling proposition (USP)?
How do I make people want what I sell?
The differences in writing emails, landing pages, general web copy, etc.
The most painful mistakes people make when writing copy
When it’s time to hire a professional copywriter
“Why can’t I find a good copywriter?”
and plenty more.
I also revealed the most powerful characteristics of email copywriting — and why some people should NOT hire a copywriter to write their emails for them. (I’ve told potential clients on multiple occasions I couldn’t do better than what they’re doing.)
Check it out: The Science of Copy Lunch & Learn
An Important Point I Didn’t Get to Make in the Interview
I realized after the Blab that I forgot an significant point when we talked about why it’s sometimes difficult to find a good copywriter. If you’re expecting a stranger to instantly create a miraculous transformation of your business, you might be expecting too much.
Your copywriter isn’t (necessarily) weak just because he can’t make your boring offer exciting…or make a dead mailing list suddenly spring to life.
I’ve often quipped that I do work miracles, just not on demand. (Yes, I’ve said it to potential clients.) Even copy that seems brilliant doesn’t work 100% of the time. Believe me, I know from embarrassing experience. All of the pros have. For optimal results, you have to make the right offer to the right audience at the right time.
On the other hand, a great offer or a hot list can make even a pedestrian copywriter look like a superstar…
You almost have to give someone at Sprint a standing ovation for their recent advertising campaign featuring your Verizon’s “Can you hear me now” guy, Paul Marcarelli.
It’s the advertising equivalent of a judo hip toss.
Verizon is the big bully with more than 2X Sprint’s subscriber base. A lot of money was spent to make Marcarelli the face of the company (as well as the butt of their jokes). Now underdog Sprint is using Verizon’s own “brand equity” against itself.
One of the cleverest advertising coups in recent memory.
I’m convinced these campaigns won’t save Sprint’s sinking ship. I’m also convinced YOU can profit by studying what’s happening here.
Here’s What Sprint Did Right
The commercials are attention-grabbing. The first time you see THE Verizon guy playing for the other team, it’s nearly impossible to ignore.
Your brain has to try make sense of it
There’s controversy: what made Marcarelli go Benedict Arnold and switch to Sprint? (Turns out, it’s not call quality)
It’s funny in an “Oh no he didn’t” kind of way
It’s critical to hold your audience’s attention long enough to tell them what they need to know. That’s what gives you the opportunity to generate interest and desire.
There’s no rational reason for it, but “celebrities” almost always bring a level of trust to the products/services/brands they’re attached to. Over time, spokespeople can become (niche) celebrities and garner familiarity, likeability and trust.
At Halloween, Flo from Progressive is more popular than Dracula.
The ads are also focused on a value proposition: 50% cost savings. That seems to be the only thing Sprint has to offer…
Why It Won’t Make a Difference
— Sprint provides inferior service. They’re even admitting that fact in these commercials.
Even if this advertising campaign effort brings in a lot of new subscribers (Q4 projections indicate otherwise), the business loses big time when people cancel their service due to poor quality service. This is a long-time problem Sprint hasn’t fixed.
— No one wants the 50% Off plan. Sprint’s CEO has stated the company will probably stop promoting this low-priced plan in the near future. Potential subscribers are looking for features they can’t get at that price.
The profit margins on this plan are so thin that they virtually guarantee a continuation of low-quality service in the future.
Quick Takeaways That Will Make a Difference for YOU
1) Provide great service. Or team up with/outsource to someone who can deliver great service where you’re weak.
2) Find out what your target market wants and offer it to them — in a way that highlights the benefits valuable to THEM.
3) Set your prices at a level that empowers you to a) offer great service and b) invest back into your business. You can discount yourself right out of business!
You don’t have to have a million dollar marketing budget to put those ideas into practice!
Over the past 12 months, I’ve written copy that’s generated over $6 million in sales (that I know of) for my clients. The weapon of choice has been email marketing.
That number is not meant to impress you, but to reassure you that what I’m about to share with you has been proven to work in the real world
I’m not sharing what I’ve heard about, but what I’ve experienced firsthand.
This could probably be a book, but I’ll keep it brief for now and we can dive into some details in the Email Copywriting Corner Facebook group if you’re interested. (You’ll have to request access if you’re not already a member.)
Here are a few of the most important lessons I learned, relearned or doubled down on this year:
1) Don’t assume you know your audience
Ask questions, do surveys, but most importantly, pay attention to the actions they take when interacting with your content.
What kind of subject lines do they open?
Where do they click?
What length seems to work best?
What kind of offers do they respond to?
What totally bombs?
2) Test a lot of (wildly different) things
This ties to the previous idea. You can’t measure the relative effectiveness of one proposition against another unless they’re different enough to be unmistakable from each other. That’s especially true when you don’t have tens of thousands of people seeing and reacting to the message.
The best way to have a good idea is to have lots of ideas. You can still test a red button vs. a blue one, but that’s not where breakthroughs are going to happen.
One example from early this year was a ~300 word email pointing to a long sales page vs. a 1500 word email going to an order form. In this particular instance, the long email outperformed the short one by 5X. This one baffled the heck out of me!
On the other hand, some of the highest converting landing pages I’ve seen only have one sentence on them. Different ideas work on different offerings, even with the same audience. That’s why you have to keep testing!
Customers tell you the truth by what they BUY. I stole this slide from Richard Armstrong’s AWAI keynote
3) Quality is better than quantity
Not every company agrees. Even some of the clients I’ve worked with don’t agree. You can treat list building as a pure “numbers game” and bring in the maximum number of people with vague or misleading squeeze pages and hope some of them will eventually become good customers or clients. I believe and have generally found that being “for” a specific audience, with specific promises and a distinct voice will bring in far smaller numbers of far superior readers/prospects.
4) The most important thing is the offer, or more specifically, your Audience-Offer Alignment
Strong copy can only do so much for you. Selling something people want is much more important — and easier than convince them to buy something that doesn’t obviously fit into their plans/priorities.
5) Your reader responds how you train him to respond — starting with how you acquired him
If you bring in subscribers with a fear-based offer or lead magnet, that sets the stage for what they’ll expect in the future. It may be difficult to pivot later. If you offer discounts at the end of every month, they won’t respond to offers early in the month. If you always extend your deadline, they won’t take them (or you) seriously.
Brian Kurtz wrote a great article exploring this point, with a Gary Bencivenga/Boardroom case study.
Clarity and consistency are necessary for building trust and setting appropriate expectations. Variety is critical for maintaining interest and curiosity.
6) People are getting smarter, so response is harder than ever to get
Many marketers are resorting to gimmicks to overcome our instant delete reflexes: bait and switch subject lines and body copy. Using “re:” and one-word subject lines to catch you off guard and get the click.
Those tactics do work — but they’re getting less effective every day because you can only fool someone so many times. Use such techniques sparingly. Rather, strive to be truly valuable, interesting and trustworthy to your readers.
In other words, don’t try to be slick. It’s a bad long-term plan — and it’s not great in the near-term, either.
7) Stories sell
You’ve heard it a thousand times, and it’s no less true now than it was the first time. Personal stories, historical anecdotes, even fun little facts get people reading, keep them interested and neutralize their resistance, at least temporarily.
I’ve seen the addition of a narrative element double clickthrough rates and triple conversion rates vs. straight product description or marketing talk.
8) Sequences, not single shots
Give yourself more shots by communicating in sequences rather than single blasts. And if you connect one email to the next, you can increase readership and compound the persuasive power of the campaign as a whole.
Just remember to test this. One of the most recent tests I did pitted a single email vs. two email, one-day offer — and the single email outpeformed by about 20%.
9) Urgency works like nothing else
Most people procrastinate as if their sanity depends on it. Deadlines move people to action. Open invitations are often ignored.
10) Customer Lifetime Value is the ultimate metric — not open rates or CTR
As Clayton Makepeace told me, if you’re making money on the front end, you’re doing it wrong!
Sitting on stage with direct response titans Clayton Makepeace, David Deutsch and Parris Lampropoulos at an AWAI event
This isn’t necessarily a set-in-cement rule. The point is to abstain from worrying so much about what it costs to acquire customers. Focus on getting as many of the right people on your files as possible. With the right back end, the cost per acquisition is a relatively small matter.
Many entrepreneurs and marketers are too focused on the front end costs. Clayton’s advice is an attempt to rearrange that thinking.
—
As I mentioned near the beginning, there’s a conversation about these ideas in the Email Copywriting Corner group. If you’re interested in digging in a little more or sharing your experiences, you can do that in the Facebook group.
Quick Copywriting Tip #10: Make your copy empowering, not condemning or depressing.
If the reader benefits just from reading the marketing message, you’ve made the sale before the sale.
One of the most effective ways to empower your reader…to make it easier for him to take the next step towards his desired outcome…is to add an educational element to your copy.
In campaigns I’ve worked over the past few months, I’ve boosted orders as much as 25 to 40% by providing valuable tips, actionable recommendations, etc. right in the sales message instead of just “selling.”.
Quality educational content proves that
you actually know what you’re talking about — you’re not just a product-pusher and
begins to demonstrate to the reader that HE CAN DO THIS, that this can actually work for him.
When you do it well, a sense of hope may begin to form in the reader’s mind: hope that result he imagines can finally become reality.
When you instill real hope, you win an important victory — and the long-term benefits accrue for both you and your reader.
I got an email a couple weeks ago gets it terribly wrong, I think:
The “expert” shared some valuable tips, then implied I’d struggle to implement them successfully without his on-going help.
Seriously?
I have no problem with sales pressure and urgency, but if this is a big turn-off. At least for me.
So be careful how you approach this. In the long-run, it pays off to be genuinely helpful.
I recently had the good fortune to appear on Jason Wellington Strachan’s new show, the Daily Profit Podcast.
Jason, also known as the Copywriting Prince, reached out to me to talk about “the Donnie Bryant Method” for creating/discovering big ideas for your copy projects. According to me (and pretty much any other big name copywriter you can think of), the Big Idea is the most important part of any marketing message.
For example, here’s what David Ogilvy has to say on the subject:
“You will never win fame and fortune unless you invent big ideas. It takes a big idea to attract the attention of consumers and get them to buy your product. Unless your advertising contains a big idea, it will pass like a ship in the night.”
More than “power words,” magic persuasive templates or fancy graphics, your marketing needs to be built on the foundation of a compelling big idea.
I hate to spoil the interview — which you can listen to on the below — but there’s no real “method” to big idea hunt.
What I do is…
read a lot, every day
research like I’m working on a Ph.D. dissertation
and try to form unique connections that will hit home for a particular audience.
By my most recent calculations, I spend about 6 hours a day reading. (Most days, I spend about 2-3 hours writing.)
Books, competitive intelligence, product knowledge stuff, news, copywriting and marketing stuff, etc.
Why? Because I very rarely come up with good ideas – I find them.
That’s true of every great copywriter, by the way.
Reading and researching is how I make sure my brain has the raw material to make those big idea connections. To quote Ogilvy again:
“Big ideas come from the unconscious. This is true in art, in science, and in advertising. But your unconscious has to be well informed, or your idea will be irrelevant. Stuff your conscious mind with information, then unhook your rational thought process.”
Even though I’ve let the cat out of the proverbial bag regarding the podcast, there’s still some valuable content in there. Give it a listen today.
I also have recorded a quick overview of my research method as part of an expert roundup on effective copywriting. Check it out below.
Quick Copywriting Tip #9: Better Products Make for Better Copy.
These days, when people ask for advice about how to “fix” their sales copy, the first question I usually ask is…
Does anyone actually want to buy this?
Sounds like a jerk question. Some people are offended when I ask it. I’m not trying to be a jerk. But this is THE question.
If people don’t already want the product or the result it produces, there isn’t much point in talking about the copy. There has to be at least a modicum of desire.
Example from my city (Bourbonnais, IL): How does a funeral home sell complimentary bus trips? What copy changes could make this appealing?
Last year, there was a client I really wanted to work with. At some point during our conversation, I told the president of the company “I can’t work miracles on demand. If that’s what you’re looking for, you’ve got the wrong guy.”
Miracles, by definition, cannot be produced on demand. There are a few copywriters who come close.
Good products — products targeted at specific needs — need fewer miracles. They make copy better almost by default.
If your product doesn’t meet the market where it’s at...if no one signs up for the complimentary funeral parlor bus trip… don’t automatically blame the copy.
Find out what people want and make that. Give your copywriter something to work with.
According to Gary Bencivenga, this is the 9-word secret so powerful that it has built more fortunes than any other principle in marketing: “A gifted product is mightier than a gifted pen.“
Have a productive day!
P.S. Any creative ideas about how to sell those bus trips??? 🙂
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Quick Copywriting Tip #8: Sequences Beat Single Shots.
In the climax of the old movie Over the Top, Lincoln Hawk (a role for which Sylvester Stallone was nominated Worst Actor in 1988) faces off with Bull Hurley in the championship round of an arm wrestling tournament.
Hawk is the underdog, both in the competition and in life. He needs to the prize money and he desperately wants to prove he’s not a loser to his son’s grandfather.
And he does win in the end…and all is right with the world. Suddenly, his family life is happy and his trucking business is on the fast track.
Here’s the thing. There’s only one reason Hawk even had a shot to become the champ: it was a double elimination tournament. “Lose twice and you’re out,” as the announcer said repeatedly.
After losing to John Grizzly in an earlier round, Hawk kept going and going, all the way to ultimate victory.
Two tips for today:
1) Avoid watching Over the Top at all costs. I’ve spoiled the ending for you anyway!
2) You have the ability to set up the rules of your marketing “tournament.” One-and-done messages are totally unnecessary.
Design sequences to take multiple attempts at winning him over.
Each message can build on the previous one, making your case more compelling each time…painting a clearer picture of the reality, severity and immediacy of the problem you solve…and stacking benefit on benefit to make the choice obvious.
To a surprising degree, you get to make the rules. Set yourself up to win.
Don’t settle for single elimination.
Have a productive day!
P.S. I’m kidding about how terrible Over the Top is. But I’m not kidding about Stallone’s nomination for Worst Actor.
Entrepreneurs often spend their energy building a “better mousetrap” and promoting it as such.
The most effective persuasion, though, starts by building bigger mice (to borrow a line from Breakthrough Advertising).
Why?
Your reader may already see the symptoms, but it’s up to you to make sure he knows what those symptoms mean.
It is important to understand the details about your product/service/solution. It’s usually more important for him to have clear understanding of the reality, severity and immediacy of the problem he’s facing — and a clear picture of what’s at stake if he ignores you or procrastinates too long.
Beneath the headline of the Jim Rutz’s “Read This or Die” promotion, you learn that “Today you have a 95 percent chance of eventually dying for which there is already a known cure somewhere on the planet.” If that statistic is anywhere near accurate, don’t you almost HAVE to read more?
There is no question what’s at stake. If you don’t heed the warning, you know exactly what’s going to happen. No alternative interpretations are possible.
Rutz then takes 52 pages to prove his point, build trust and offer a no-brainer solution.
Is your marketing message THIS clear? Do you address the problems your potential client is facing THIS plainly? Are you willing to be bold enough to tell the whole truth?
Naturally, most businesses don’t deal with life-and-death situations. But every business does solve a problem or relieve some kind of pain. You can still spell out reality, severity and immediacy of the issue, as well as the consequences of inaction in vivid detail.
We’re not in the business of scaring people. But it’s our responsibility to warn people about difficulties we can help them avoid.
