Proof

The Best Email I Ever Wrote?

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Are your emails boring? How do you know?

If you’re even a little nervous that your subscribers yawn when they get your messages, you’re going to like what we’re talking about today.

If you’re confident your emails are interesting and you’d like to crank up your must-read rating to an even higher level, this will be good for you, too.

I’m going to show you one of the best emails I’ve ever written.

It’s from a few years back, but you can’t help but learn something from this beauty.

And if you’re writing financial copy, there’s no reason you couldn’t use something like this right now.

Here we go.

(Eeesh! I just spotted a typo. Hilarious.)

Quickly, there are 3 main ideas you can take from this:

1. This email is essentially one big pile of PROOF.

Four high-caliber economic experts are all saying the same thing at the same time.

A large percentage of emails make claims and just expect readers to believe them.

Another sizeable percentage of emails make claims and explain them… but don’t offer actual proof.

Now, proof doesn’t automatically make copy interesting.

But overwhelming proof creates a forceful argument that’s hard to ignore (even if it’s unpleasant).

2. There’s a hint of conspiracy at play.

If all the former Fed chairs are talking about recession, why is the current chairman sweeping it under the rug?

And why is no one else talking about this? And why isn’t the current Fed chair Bazooka Jay Powell addressing it?

When your emails evoke meaningful questions in your reader’s mind, you give him reason to keep reading, clicking, and even buying.

And when you regularly create that experience for readers, they give you endless opportunities to sell them.

By the way, it’s worth pointing out that ANYONE could have written this email. The quotes are in the public record. Zero claims are made about the company sending the email.

So when people ask, “how do I sell my services when I don’t have much or any experience.” This is a decent place you can start.

3. It oozes urgency.

The danger this email talks about is just around the corner. You can’t really afford to think about this later. It demands immediate action.

Investors don’t want to get crushed, so they’ll pay attention and consider taking the action recommended.

Your emails are most effective when you address an urgent opportunity or danger. If your reader can push off a decision until later, he will.

You can’t always control that. Still, I encourage you to make every effort to add urgency to the ideas you share in your emails.

During my guest appearance on The Financial Rebel Show, this email came up:

Of course…

No one knows how brilliant and urgent your copy is until they open the email.

In my book Subject Line Science, I share 11 “made you look” secrets and dozens of examples to help you entice more subscribers to open you emails – and open in the right frame of mind to take action.

Worth checking out if you’d like to write hard-to-ignore emails.

(The “made you look” secrets also work for social media, video hooks and other places you need to grab attention.)

The Biggest Lesson Clayton Makepeace Taught Me

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Many of the biggest names in the copywriting world gathered yesterday to pay tribute to Clayton Makepeace, who passed away almost exactly one year ago.

His death hit me pretty hard because he was such an instrumental part of my journey.

Not only was Clayton a great copywriter (one of the all-time greats) and brilliant teacher (his copy cubs are some of the best in the game, too)…

He was one of the most interesting guys I’ve ever hung out with.

Since I wasn’t invited to speak at today’s tribute, which was organized and hosted by another legend, Carline Anglade-Cole…

I’m going to share a game-changing lesson he taught me right here.

Now, to be fair, I wasn’t invited to speak at the tribute because:

1) I’m barely a big name copywriter in my own house and
2) Clayton was only my mentor from a distance.

Plus, I only hung out with him once, when I was invited to speak on a hot seat panel during AWAI’s “Makepeace Method for Writing Million Dollar Sales Letters in 7 Days or Less” workshop in 2016.

Here’s a picture of Clayton and me on stage at the event, along with David Deutsch and Parris Lampropoulos (who both spoke at the tribute).

By the way, I’d like to publicly thank John Forde for helping get me on stage with these titans.

Now, let me share the lesson Clayton taught me that impacted me more than any other.

No matter how you rate your copywriting skills, this concept can revolutionize your ability to persuade in print or in person.

It’s…

“The Triumph of Hope Over Experience“

Your should-be clients have dreams and desires. In many cases, those dreams and desires do not match up with the reality they’re face every day.

They dream of having six-pack abs… even though they see their gut bulging more every week.

And they want to get that six-pack without exercise or dieting. A magical fat-burning pill will do nicely.

They dream of their husbands putting their socks in the hamper instead of leaving them on the bathroom floor… even though their experience tells them not to hold their breath. (Pun intended)

Experience tells them their dreams and desires are out of reach.

But they still have HOPE and their hope consistently triumphs over their experience.

Hope is what drives them to keep trying – and buying – new things to get closer to those dreams and desires.

Your job as a persuader is to pour gasoline on the embers of their hope. Do it right and your prospects will appreciate you selling to them.

And here’s a brilliant tip:

His experience can be the path of least resistance to the promised land he hopes to reach.

Show him an experience he’s already personally familiar with.

Then connect that experience to a fact he knows (or at least suspects) and could easily prove.

And then connect that fact to the dream/desire you’re appealing to in your copy.

Take this oversimplified example:

Copy: 90% of people live paycheck to paycheck.
Reader: “Yep, I’m broke and so is everyone I know.”

Copy: The 10% of people doing well have totally different mindsets and habits than the broke folk. But no one ever told you.
Reader: “That makes sense! My role models were broke, so they couldn’t show me the right way. So it’s not my fault”

Copy: Once you learn just a few mindset hacks and simple habit stacks, you’ll be ready to join the rich and famous 10%.
Reader: “Take my money!”

See how that works?

You’re building belief in the new transformation you’re selling on the foundation of one (or more) of his established beliefs.

And get this.

Even if the reader has tried a similar product… the fact that he’s reading your copy means he HOPES you’re going to be the one who finally helps him realize his dreams and desires.

A lot of copywriters skip this step. They go right from “You’re broke” to “here are mindset hacks and habit stacks to help you get rich.”

Again, that’s oversimplified, but you can see how powerful the concept is.

We could go deeper, but we’ve covered enough ground for one article.

Add this lesson from Clayton to your persuasion repertoire. It can make a world of difference for you (and your should-be clients).

Did You Try Balancing Your Broom on Monday?

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If you’re anything like me, you were utterly fascinated by the broom-balancing boondoggle that swept the internet earlier this week.

(Forgive the pun.)

You probably saw pictures and videos from astonished people who wanted to test out the claim that the earth was tilted “perfectly” on February 10th.

If you hadn’t heard about this, do a quick search and you’ll find a ton of posts and articles. Apparently the hashtag #broomstickchallenge even trended.

Only problem is, the whole thing was a hoax (which you’ll also see tons of posts and articles about).

#broomstickchallenge persuasion

Did your B.S. meter pick up on the hoax or did you know better because of the depth of your scientific knowledge?

I’ll admit, I was only 90% sure the whole thing was Oscar Meyer-level bologna.

So… let’s turn this into a teachable moment. Because anytime something gets this kind of viral attention (and action), there are lessons you can learn.

I see 3 major persuasion principles at play. Let’s discuss.

When “Proof” Arm Wrestles Common Sense

One of the factors that powered the broomstick ballyhoo was the claim that NASA made the announcement.

As you know, our brains instinctively defer to authority figures… at least when it comes to topics we aren’t experts in.

NASA is a pretty reputable authority. And most of us aren’t experts on the earth’s rotational tilt or the effect it has on gravitation.

Interestingly, it would have been incredibly easy to find out if NASA was behind this announcement. And I think most people knew they could verify the story. That’s what made it so easy for them to trust without looking any deeper.

Secondarily, social proof — once it picked up steam — may have been even more convincing than the NASA angle.

Because of a cognitive bias called the “availability cascade,” we have the natural tendency to believe almost anything we’ve seen or heard enough times.

It’s hard to go against the crowd… and it’s less work to trust what everyone else is saying.

So the lessons are that:

  1. It pays to become known as an authority or expert in an area other people are not.
  2. Leverage social proof whenever you can — and when there’s visible, growing support for/acceptance of a proposition, see if there’s a way to use that momentum to gain traction for your own idea/offer.

Seeing is Believing… When You’re Told What You’re Looking At

Think about this…

The #broomstickchallenge starts with the little-known and unlikely-seeming fact that brooms can stand upright.

The argument goes like this: “Hey today’s the only day in this decade that the earth is perfectly tilted. Lemme prove it. Go grab your broom.”

So the hoax tells you how to “prove” the claim for yourself… by pointing you to THE ONE THING that seems to prove it. (I guess you could have used an egg, too. But there’s more work involved.)

This is similar to the way magicians direct your attention toward a specific object or action so you don’t notice the mechanics that make the trick work.

You must point to the broom specifically or the argument falls apart.

If the earth is perfectly tilted, shouldn’t you be able to make a sharpened pencil stand upright on its tip, too?

There’s a lesson here, too. You can “educate” your potential buyers to and almost define their buying criteria for them.

Point them to something that you know they’ll see. When they see it, they’re more likely to believe everything else you said… and do what you recommended they do. Just like a magic trick. (More on that concept here.)

Or, simply show your should-be buyer what you want him to see. Demonstration can be very convincing.

Take It Easy, Man

The perfect tilt of the earth, if it were true, could have been demonstrated in any number of ways. But the craze wouldn’t have caught on if “proving” it wasn’t a low-risk, easy thing to do.

The #HandstandOnTheRoofChallenge probably never would have gone viral.

When you’re selling a product, service or idea, you must be mindful of risk and perceived risk.

That’s just as much about your offer as it is about the copy.

In your copy, assure him of his high probability of success. Give him simple information he can use to justify his purchase to anyone who may ask him about it. Remind him this product was designed specifically for people like him — and the people who buy it are the admired by peers, live longer, etc.

(As long as those things are true.)

Your offer can reduce risk by including a strong guarantee. Make it easy to cancel or request a refund.

Balancing a broom is easy and no one gets hurt doing it.

Try to make it that easy to buy from you.

P.S. Did you know that versions of the #broomstickchallenge have been around since at least 1975?

There’s another lesson: when you find something that works, double down on it.

The marketing method that works better than any other in ROI terms — one that you should definitely double down on — is email. The Make Email Great Again summit officially goes live on Monday, February 17th.

If you haven’t done it already, I encourage you to sign up here to learn secrets and strategies from some of the world’s best email marketers (myself included).

The Supreme Marketing Advantage (Copywriting Tip #6)

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Copywriting Tip 6 Trust

Quick Copywriting Tip #6: Trust is EVERYTHING.

I got a bunch of hate mail a few weeks ago. Actually, the Vice President of one of my clients got hate mail…because of something I wrote.

Here’s one of the notes:

“I DON’T KNOW WHO YOU THINK YOU ARE BUT YOU SENDING ME INSULTING EMAILS IS UNPROFESSIONAL AND I’M GLAD I DIDN’T GET INVOLVED WITH [ client name withheld] AND THANKS TO YOU NEVER WILL.” (Emphasis mine)

The sales reps were upset that they had to deal with a barrage of emails like these.

The VP, whose name was on the offending message, had mixed feelings. Sales were through the roof (relative to the norm)…on a product that’s somewhat difficult to sell. But “potential buyers” were upset with him.

As I said to the Mr. Vice President, “The people who complain are probably never going to become paying customers anyway. This kind of reaction is how you know you’re doing it right!“

Direct response involves forcing people to pick a side and being willing to lose some people along the way — if you’re doing it right.

“I’m glad I didn’t get involved with you…”

Let’s focus for a moment on the angry, all caps email I shared above.

The final line brings a crucial issue to light: you need to get good at gaining people’s TRUST.

This guy suspected that he couldn’t trust my client – and the marketing message that pushed him over the edge proved (in his mind) his suspicion was correct.

We all face this obstacle. But we don’t always use trust as an opportunity.

In the copy I wrote, my client came across more as a salesperson (which he is) than an expert or leader (which is is). And it’s hard to trust salespeople.

Everything in the message was true. Honesty isn’t enough to make people trust you. It’s just the beginning!

Earning the kind of trust that makes it easy (or at least easier) for prospects to become clients takes work.

Pillars of Proof

At a conference in Denver earlier this month, Patrick Bove, Senior Copywriter at Stansberry Research described 5 Pillars of Proof you should be using to defeat skepticism and win trust from your should-be clients. Here’s a very quick overview from a mind-blowing session:

Financial Copywriter Patrick Bove Stansberry

Proof of Character

  • Who are you? Why should I believe you?
  • What’s your track record? What achievements can verify your expertise?

Proof of Story

  • How do I know you’re not making this stuff up?
  • Are there 3rd party sources that verify the point you’re making?

Proof of Catalyst

  • Why is your story important to me NOW

Proof of Product

  • Demonstration: Don’t just tell me about your product. Show me it works.
  • Who does it work for and when? Who is it not right for?

Social Proof

  • Testimonials, case studies, etc.

Notice how testimonials are great, but they’re just not enough to convince people anymore. If you want to make trust your supreme marketing advantage, you’ll have to go much further.

The good news is, your competitors aren’t doing any of this. Once you start implementing these ideas, you’ll probably be light-years ahead.

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Check out the other 13 Quick Copywriting Tips here.

Desperate Times, Desperate Measures (Copywriting Tip #3)

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copywriting tips

Quick Copywriting Tip #3: Force your reader to “pick a side.” Don’t allow him to sit comfortably on the fence.

They say “desperate times call for desperate measures.”

“They” are wrong. Desperate measures are always called for. More accurately, they’re almost always necessary.

Why? Because most of your should-be customers, the ones who desperately need your product or service, are sitting on the fence. I guarantee it.

A small percentage of prospects will buy with minimal effort on your part. Most of them take more work. It’s your job to lead them into making the smartest decision.

You can’t lead them anywhere while they’re sitting up there, can you? You’re going to have to push/pull them down.

Here’s an example you’re probably familiar with: Proactiv Solution. If you’ve seen the TV commercials, magazine inserts, online banner ads and who knows what else, you know they use every tool in the shed to make you choose:

  • up-close before and after photos that remind you of the pain you feel and offer relief
  • celebrity spokespeople to grab your attention and win your trust
  • clinical research for credibility
  • showing up in your face every day, in as many places as possible
  • storytelling which push emotional hot buttons like embarrassment, guilt, and even the shakiness of your romantic life (see below)

Proactiv emotional copywriting tip

Your message should repeatedly attempt to force your audience to pick a side.

“Struggle with the problem, or choose the solution.”


Does Proactiv play dirty? Maybe. But they believe their cause is a righteous one. They believe they’re improving people’s lives — and providing jobs in the process.

The cost is too high to be soft-spoken.

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Check out all 13 Quick Copywriting Tips

Pork Chops and Big Promises

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Planet Porkchop Sign - Calumet City

There is a restaurant a few blocks from my house in south suburban Chicago (Calumet City, to be precise) that makes a pretty bold statement. Their sign claims that they are THE “Home of the Giant Pork Chop.”

Right up front, I’ll admit that I’ve never eaten in this establishment. I’ve never seen their pork chops. But my lack of formal knowledge won’t stop me from making a few observations.

1.) When I read the tagline about the gigantic slabs of pig flesh you can buy at Planet Porkchop, I laughed to myself. How can this little restaurant have bigger chops than anyone else? Have they been around long enough to be the home of anything as readily available as pieces of pork?

The point is this: the marketing/branding statements you make have to be believable. Remember Al Gore’s claim to have invented the internet? Didn’t turn out so well for him.

Even if you’re telling the truth, you may never get the opportunity to prove it .

2.) On the other hand, bold claims are great. If you can make big promises, do it. If there’s something truly special, truly outstanding about you, your product or service, don’t be shy about it.

In fact, make the biggest, boldest claim that you can honestly make.

So many people wonder about how they can differentiate themselves and stand out from their competition. Find something amazing about what who you are (individually or as a business) and what you have to offer, and shout it from the rooftops. Figuratively speaking.

3.) Question: If you drove by this sign, would it move you to stop and eat?

Answer: Maybe.

For some people, this advertisement would never work. Some people don’t eat pork for religious or health reasons.

Other people like pork chops, but they’re not hungry when they drive past. Maybe they’ll consider trying their food another time.

Still others like pork chops, and seeing the piggy sign puts them in the mood to eat.

The lesson, of course, is that advertising and marketing cannot work for every single person. And it will not work every time. To get the most bang for your marketing buck, you have to put the right message in front of the right audience at the right time. Even then, don’t count on getting 100% to buy.

4.) You instantly know exactly what this business is about. They take pride in their pork chops. That’s what they do best. They’re specialists in that area.

Do you know your area of unique expertise? How well are you sharing that message?

Related Post

Small Restaurant, Big Lesson

Bypassing Your Prospect’s Hardwired Resistance

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resistance keep out

In his 2003 book Resistance and Persuasion, Dr. Eric Knowles explores the psychological reasons people to say “no.” Understanding why your website’s visitors tell you “no thanks” can go a long way in helping you change more of their responses to “yes, please.”

Dr. Knowles talked about 3 main root causes for the natural resistance to the sales process: skepticism/distrust, inertia and reactance. Today, we’ll analyze skepticism in more detail to see how you can neutralize it and increase your site’s conversion rate and profitability.

Skepticism – Resistance to your offer

People are trained from a young age to think that “if it’s too good to be true, it probably isn’t.” Nowhere is this more applicable than in business and marketing.

Does the copy on your website make hard-to-believe claims? Maybe you have to make bold statements because your product or service is just that good. Why should you be penalized for having an incredibly great selling proposition?

You overcome skepticism with evidence. Can you back up the claims you make with proof? Do you have testimonials of satisfied customers whose lives you’ve changed? Can you give statistics from authoritative sources that give credence to your statements? Can you demonstrate that you’re telling the truth with pictures or video?

Don’t hold back on the proof! The more evidence you can show that your claims are 100% legitimate, the less room you leave for skepticism.

Want to do even better? Offer a free trial or sample of your offering. It’s hard for people to argue with results they’ve experienced for themselves.

(Just a thought: if you can’t confidently offer a free trial of your product or service because you’re nervous the customer won’t make the final purchase, maybe you need to improve it until you know that if they try it, they’ll buy it.)

A major reason people hesitate to pull the trigger on a purchase is the fear of feeling ripped-off or disappointed when they finally get what they ordered. You can effectively alleviate that fear by offering strong guarantees and/or service after the sale. When they know they can get their money back if things don’t go the way they hope, making the decision gets a lot easier.

Another mistake many businesses make is sounding just like everyone else in their field. If your website looks the same as your competitors, if your copy says the same things in the same “voice,” your potential customers are very likely to think of you as the knock-off of the sites they’ve already seen. When everyone looks the same, everyone is seen as a commodity.  But worse than that, everyone sounds fake and insincere.  Distrust is a conversion killer.

Use specific language to show readers how well you know them, how well you understand their needs and how experienced you are in delivering solutions for those needs. Speak directly to your audience in language that resonates with them.

Don’t try to talk to everyone. Generic language almost always misses the mark.

Inertia – Resistance to change

If you’ve lived on this planet for more than 10 years, you know how difficult it can be to convince people to change their established routines. People like to do things the way they’ve always done them (even when they know there’s a better way). Studies show that our brains go out of their way to form habits, then “reward” us with happy hormones when we maintain them.

It’s Newton’s First Law of Motion applied to human behavior; bodies in motion stay in motion. We tend to keep doing what we’re currently doing, and it’s hard to start something new.

Habits are hard to break. And there’s a sense of comfortable familiarity and security that come from keeping things the same. So we resist change.

As marketers and salespeople, we often think the way to make our propositions more compelling is to increase the perceived payoff customers will get when they buy from us. That’s why we pile hundreds of dollars of bonuses on top of our offers. Not that there’s anything wrong with that; giving more value is always a good idea.

What we don’t realize is that habits are their own payoffs. That’s part of the reason people get set in their ways.

Alan Weber is quoted as saying “Real change happens, when the pain of staying the same is greater than the pain of changing.” The same is true when it comes to selling your product or service from your website. You may have difficulty demonstrating that the payoff of using your product (which they haven’t felt yet) is greater than the payoff associated with their current product or lack thereof (which they’re currently enjoying).

Consider trying another route. Instead of focusing on the payoff of taking action on your offer, show your visitors how much it costs them to keep doing things the same way. What do they lose by continuing on the path they’re currently taking?

According to Weber, change happens when that reality hits home. Then your prospects can replace their old purchasing habits with better ones – yours!

Reactance – Resistance to persuasion itself

Jeffrey Gitomer wrote in The Sales Bible, “People don’t like to be sold but they love to buy.” When you look at your own experience, you can see the truth in this statement.

Of course, that fact is one of your biggest challenges as an online marketer. People want to buy things to satisfy their desires and remove unpleasant aspects of their lives. They just don’t want to feel like they’re being “sold.”

Claude Hopkins wrote that “Any apparent effort to sell creates corresponding resistance.” It’s an instinctive reaction. Instinctively, our brains think “Hey! This guy is trying to benefit at my expense. Well, he’s not gonna get me!”

A customer’s sales resistance is related to a psychological phenomenon called reactance. In layman’s terms (as per Wikipedia), reactance is a person’s subconscious rebellion against what he thinks someone else wants him to do.

We see the other person’s will as a threat to our freedom to decide and act as we please.

When a salesperson asks “how can I help you?” you don’t believe her true intention is to help you, do you? You think she wants to help herself. You imagine that she’s going to do everything in her power to make you purchase what she wants to sell you, not necessarily what you want to buy.

You’re sure she’ll try to make you buy now; you want to make up your mind in your own time.

People want to operate on our own terms, not those of a salesperson (or anyone else). So we resist.

You neutralize reactance by not appearing to sell. You hear a lot of talk about push vs. pull marketing regularly. That’s largely what this issue boils down to.

Have you ever noticed that commercials on TV are louder than the program you tuned in to watch? Obviously, that’s an attempt by the advertisers to get your attention, and it works. You can’t ignore the blaring sound. But is that a good thing? Most would agree that it’s not.

No one likes to be pressured and no one likes to be shouted at. It may grab your attention, but it’s also irritating and puts you in a negative mood. That defeats the purpose of your message.

Don’t “shout” your sales message. Hard-selling is counterproductive. Instead, seduce. Give your visitors reasons to listen. Make them want to know more about what you’re talking about.

Engage your readers by talking about topics that are truly important to them. Tell interesting stories. Create a sense of curiosity. And really communicate what’s in it for them. When you start sounding like someone who just wants to sell something, you’re in a heap of trouble.

Are These 8 Copy Mistakes Ruining Your Website?

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1. Hype. I strongly advise online businesses to make the strongest claims about their products and services that they can honestly deliver. But remember, big claims demand big proof.

The excessive use of exclamation points, generic adjectives (e.g. “awesome” or “epic”) and hard-to-believe promises (like anything in the “get rich quick” category) can scare away more prospects then they attract.

2. Clichés. While it’s important to talk to your customers in language that resonates with them, clichés can hurt the effectiveness of your copy. They may be evidence of laziness and a lack of creativity on the part of the writer.

Visitors to your website are looking for a new solution to their problem. It’s essential that your offering is clearly differentiated from the competition. Clichés often blend in rather than stand out.

3. Obviously ripped-off copy. This is a major turn-off. Your potential customers do a lot of research; they shop around. If they see the same sales copy on 2 or 3 or 6 different websites, their chances of buying are low.

4. Unfocused writing. Find out what your customers want. Then show/tell them why you’re uniquely qualified to help them get it. Drive that point home.

Going off on unrelated tangents is usually a bad idea.

5. Being boring. I can’t say it any more clearly than one of the forefathers of modern advertising, Claude Hopkins:

“Always bear these facts in mind. People are hurried. The average person worth cultivating has too much to read. They skip three-fourths of the reading matter, which they pay to get. They are not going to read your business talk unless you make it worth their while and let the headline show it.

“People will not be bored in print. They may listen politely at a dinner table to boasts and personalities, life history etc. But in print they choose their own companions, their own subjects. They want to be amused or benefited. They want economy, beauty, labor savings, good things to eat and wear.”

6. Selling too many things. Studies have proven time after time that too many choices lead to paralysis. Visitors can’t click your Buy Now button with a paralyzed finger. Sell one thing at a time.

If you have several products or services, make it as simple as possible for visitors to immediately find what they’re looking for.

7. Too many mistakes. Run-on sentences, spelling and grammar errors, and overall lack of attention to detail can ruin a sale. They show a lack of professionalism (that’s a nice way of saying mistakes can make you look really dumb).

It always helps to have a second pair of eyes to proofread. There’s also software that will read the text out loud, Sometimes you can hear the mistakes you missed visually.

8. Talking over your reader’s head. Using technical jargon, big or obscure words or complicated sentence structures will alienate readers. Why should the reader have to work hard to understand what youre saying? If your competitor enables his customers to read and buy without having to think too hard, who do you think will get more sales?

This is by no means a comprehensive list. But anyone who follows this advice will save themselves from a lot of problems with the copy on their websites.