Give Your Readers Rose-Colored Glasses

Copywriter sunglasses with reflection of a bundle of roses in the lenses.

You’re a reader, right?

I know you’ve seen copy like this before:

I want to point out a few things about this copy device, which I call an identity preframe.

You see them at the beginning of sales pages/VSLs, webinars and occasionally on a website homepage.

Maybe you’ve even used something like this before.

Here’s the thing…

The identity preframe is set up to look like a filter.

A few seconds or centimeters of copy to make sure you’re only talking to ideal clients (and everyone else knows not to waste their time).

The example above even had a STOP hand and explicitly tells the reader to leave if he doesn’t meet the criteria.

It’s not a filter.

When done right it:

  • makes you identify a characteristic you possess (or think you possess) but wish was more pronounced
  • gives you a sense of empowerment
  • heightens the desire for the transformation.

Despite its construction, the copy isn’t designed to make anyone stop and leave. Rather, the idea is to make most readers stay and read more. To think “this presentation/pitch is all about the me I want to be.

The example above goes a step further.

Bullet point #3 adds guilt into the mix. You’re going to fail your loved ones if you don’t step fully into this identity.

This kind of copy frames the rest of the copy in the perspective of “the me I want to be.”

Appeals to (aspirational) identity hit at a deeper level than features, benefits, advantages and opportunities can by themselves.

And certainly deeper than saying “this is for service providers, parents and 9-to-fivers who are thinking about starting their own business.”

How are you getting viewers/readers to see “the me I want to be” in your copy?

Outsourced Thinking (and Why It’s a Good Thing)

Thinking is hard work. Most people avoid it at all costs.

If you can earn someone’s trust, he’ll gladly allow you to do some of this thinking for him.

If you can display deep expertise on a topic he’s interested in, he’ll happily outsource some of his thinking to you.

If you can minimize the perceived risk or difficulty of changing perspectives/approaches, you may find you have a loyal convert… and a paying client.

[I took this picture earlier this month after speaking at the University of Illinois at Chicago, the city’s largest university.]

This may all sound kind of negative or “manipulative,” but there’s nothing wrong with outsourcing brain work. In fact, most people are craving this kind of leadership.

Nobody can know everything, and even if we could, it would take a lifetime to learn it.

Why do that when we can just plug into someone who’s already an expert?

With that in mind, you may want to:

1) Build your trustworthiness.

2) Demonstrate your expertise.

3) Think about how the person you want to persuade perceives risk as it relates to the topic you want him to think differently about. Can you minimize the risk or reframe it to make it less frightening?

Take these steps and you’ll amp up your persuasive abilities in a major way.

David Deutsch Learned This From Me

Maybe you’ve already seen this…

But just in case you haven’t, I want to make sure you don’t miss it.

I gave a mini-training for Agora Financial on creating intense curiosity in your emails.

Lots of great feedback, including this from copywriting legend David Deutsch:

We talked about neurology and clinical studies, but we weren’t just bookworming. We had some fun, too.

At least David Garfinkel (the self-proclaimed “world’s greatest copy coach”) thought so…

Check out the mini-training the Davids were talking about below.

Enjoy and learn. And hopefully laugh out loud.

P.S. You don’t have to be a professional copywriter to get ton of value from this video!

40 Days to Destruction: Urgency on a New Level

Man in cloak looking at desert city from a distance

“Forty more days and Ninevah will be destroyed!”

After spending 3 days in the belly of a big fish, Jonah marched to the Assyrian capital to deliver a message.

And it worked. The entire city heard the message and repented. No fire or brimstone needed.

It’s fascinating illustration of how effective urgency can be.

I mean, “do X or die” gets right to the point, doesn’t it?

(Makes you wonder: Did Jim Rutz swipe the Jonah when coming up with his famous headline?)

copywriting tip clarity rutz

Of course, Jonah was coming out away from a very urgent situation himself. You know, the whole fish thing.

We talked about that the kind of urgency in the previous post.

I promised this post would explore a kind of urgency that goes deeper than deadlines and emergency situations and cuts to the emotional core of your ideal customer.

Let’s go back to Jonah.

His attitudes and actions are also fascinating illustrations of urgency’s other side.

As you remember, your boy did NOT want to go to Ninevah.

He was happy about its coming destruction. And he knew if he did his job as a prophet, the LORD might spare the city.

You know the story. Jonah hopped on a boat to get as far away from Ninevah as possible… but he couldn’t avoid delivering the warning forever. 

And his fear came to pass. The people repented and God was merciful.

Throughout this story, there’s an intense battle of urgency going on in Jonah’s mind.

On one hand, he was convinced if he did what he was put on earth to do… the outcome would be transformational.

He even complained to God after the fact: “I knew this was going to happen. That’s why I got on that boat in the first place!”

On the other hand, Jonah’s actions were driven by his (cultural and spiritual) identity and his attachment to it.

Why didn’t he want the people of Ninevah to “turn from their evil ways”?

As he saw it, God was on his side, not theirs. Mercy for them was a threat to his identity.

So when God spared the city, Jonah expressed it’d better for him to die than to accept a different perspective.

Like Jonah, we’re all attached to our identities.

We’ll go to extreme lengths to protect ourselves from threats and to take actions that line up with how we perceive ourselves (or a future version of ourselves we desperately want).

It’s an urgent need.

Here’s the lesson:

1. When you pursue your purpose so intently… when you become so convinced of the transformation that’s possible when you share your message, product or service…

The urgency of who you are and why you do what you do comes through in your communications in a way that’s impossible to fake.

Every interaction and all your communications resonate with it. Your Ninevah, the people you’re here to help, will feel that urgency and respond.

2. Get familiar with your ideal customer so that you have a solid understanding of how he sees himself and his place in the world.

That identity is a key driver of many of decisions, including the content he consumes, the products and services he buys, and how he connects with experts like you.

What’s the future version he urgently wants to grow into? What role can you play in helping him get there?

That’s a different, deeper way to leverage urgency in your sales copy and marketing.

P.S. If your business is related to the reason you were put on this planet, don’t run away from your “Ninevah.”

Believe in the transformation that you can help create and move boldly forward.

This Is Who Will Win 2022 (and Beyond)

I don’t often do this, but I’m going to share a “shocking” prediction for 2022 that I believe could have a significant impact on your business.

But first, let me tell you a quick story.

It’s actually one of my favorite stories. My own Michael Jordan in Game 6 vs. Utah Jazz moment.

When I was a junior in high school, I was captain of an intramural basketball team — and I predicted my team would win the championship before the first game of the season.

I’ll spare you most of the details and get to the good stuff.

My team marched to the semifinals… and I caught mononucleosis. The doctor told me I could absolutely NOT play basketball. Any rough physical contact could rupture my internal organs.

I canceled prom… and my date never spoke to me again.

But I couldn’t miss the semifinals game. Especially after guaranteeing a championship.

If you’ve ever had mono, you know it drains your energy like leaving your car’s headlights on overnight. So the game was a hard slog. Probably the same way Jordan felt like in Game 6.  

You’re going to think I’m making this up, but it’s 100% fact.

My team was down by 2 and I knocked down a 15-foot buzzer-beater to send the game into overtime, where we dismantled the other squad. Then we went on to win the title. Just as I had predicted.

Today, I’m going to make my biggest prediction since the beginning of that basketball season 21 years ago.

If you’ve been skimming til this point, this is where you want to pay attention. I’m going to tell you which…

Entrepreneurs & Marketers
I Believe Will WIN in 2022

More importantly, how you can be one of the big winners.

Here it is:

The entrepreneurs who win will be the ones who:

1. understand their core buyers at a deep level

2. communicate that deep understanding to their core buyers — not just use the data for targeting/segmenting purposes (although that’s important)

AND

3. demonstrate that they are “in this together” with their core buyers — whatever that means in their particular industries.

At first glance, this may not seem like a shocking prediction after all. But I urge you to think about this with me for just a minute.

Since the beginning of the pandemic, we’ve seen a flood of new businesses, new technologies, new options… and rapid adoption of all the newness among consumers.

More than ever before, there is something for everyone online.

At the same time, we see increased polarization of people around the world. Politically, scientifically, socially.

Folks are cliquing up and forming profound bonds with their “groups.”

In 2022 and beyond, you’ll see this trend impacting commerce more and more.

People will gravitate toward, spend money within and pledge undying loyalty to “micro-communities” where they feel understood… appreciated… even SUPERIOR to outsiders.

I don’t have statistically significant data to prove this, but I am confident that having the “best” product or service won’t be enough in 2022.

Having the “best marketed” offer won’t do it, either.

If you want to win the future, it’s going to be essential to work on developing the best connected” offer — specifically tailored for your core clientele and obviously repellent to “outsiders” (real or imagined).

I think it’s going to be trickier than ever to be a “faceless” impersonal company. Even if you’re a plumber or contractor.

Think about it. Everyone knows Tesla’s CEO. Who’s the CEO of Toyota again?

Even Zuckerberg is trying craft a more likable public persona.

This is the way the wind’s blowing, my friend.

Take it from a guy who calls intramural championships like Babe Ruth calling home runs.

P.S. I know what you’re saying.

I can’t bring up all this micro-community stuff and skip out on helping you figure out how to actually DO IT.

Well, if you’re curious, you’re just going to have to stay tuned.

P.P.S. Shout out to Justin Winthers, co-founder of REIRail who made this prediction at least 3 years ago. One of the brightest brothers I’ve ever met.

Why You Should Be the Least Expensive Option in Your Space

I can’t count how many times potential clients have told me “you’re too expensive.

After a while, it can make you doubt your strategy. And yourself.

In my case, I had 2 factors working against me:

1) Much cheaper competition. (Not that every copywriter charges less. But enough do to create a lowered expectation in the minds of many prospects.)

2) More significantly, lazy positioning on my part.

Because the way you position your pricing is just as important as the dollar amount.

We don’t have to get into the weeds here (We may go deeper in a future email. That’s a good reason to subscribe now)…

But I’m going to make an off-the-wall suggestion.

You should be the least expensive option in your niche.

That doesn’t mean you should have the least expensive price tag…

It means you have to flip the script for your would-be buyer.

It’s not about how much he’s about to spend. It’s how much he’s going to SAVE when he buys from you instead of the other guy (or doing nothing at all).

  • Save money on buying a higher quality option instead of having to keep buying replacements
  • Save time because your product/service works and doesn’t break or breakdown
  • Save energy because he has a more complete solution
  • Save embarrassment because he doesn’t have to explain why things aren’t going according to plan
  • Save frustration because he’s FINALLY getting what he wants

When you buy from or hire the best, it only hurts once.

Show your target audience how much they can save and price becomes much less of an obstacle. 

P.S. Set your prices like your life depends on it. Because in a way, it does.

3 Copy “Nudges” That MOVE People

What does it really take to get people get off their butts and take action?

New data coming from the push for Covid vaccines reveals critical insights into 3 critical elements of a message that moves people.

Regardless of your feelings about the vaccine, these insights can help you crank up your conversion rate in any scenario where you need to be persuasive

Not in the mood to watch a video?

No problem.

I’ll give you a brief overview of the 3 copy “nudges” right here.

[Bonus] Tip #0: Make sure you’re communicating with your audience.

Don’t expect them to know what you want them to do or when to do it.

In the video, I mentioned a 23% increase in “conversion” just by sending a text message telling people their vaccine was ready. I saw another study in which the SMS message nearly doubled the number of people who were vaccinated.

Tip #1: Your messaging must have a call-to-action.

If you want someone to MOVE, tell him to move.

Don’t count on your offer “selling itself.” Don’t simply provide information and expect your reader to take the appropriate action spontaneously.

Tip #2: Make the desired action as simple and easy as possible.

Any additional difficulty or complexity – real or imagined – will decrease the likelihood of your reader doing what he needs to do.

The closer you get to offering a magic pill, the better in most cases.

Tip #3: Increase motivation by implying ownership, e.g. “claim your widget.”

Humans are reluctant to give back or lose out on what’s theirs. (It’s called the endowment effect.)

We’re also prone to going along with the default selection when given choices. (It’s called default bias.) Show people their options, and make your desired action the default. You’ll likely see an increase in conversions.

The studies done show with statistical certainty that this stuff works. But they also show that different audiences require nuanced messaging.

No one-size-fits-all messaging.

Now, how do you plan to work these 3 copy nudges into your marketing?

I’d love to hear your thoughts.

This Story Can Put Money In Your Pocket

“Did you seriously tip that waiter 37 percent?”

Wifey is clearly irritated with me… mainly because we’ve had this conversation before.

“Did I? I didn’t do the math. I just gave a flat $50.” Which is true, but we both knew that I knew I overtipped for our anniversary dinner.

I promised my queen I’d stop “showing off”…

Which explains why she was annoyed when the credit card company sent a message asking if the charge was legit.

But I did it anyway.

So why the heck did I do it?

I was manipulated by the waiter!

And it was so smooth I didn’t even realize what happened until 4 days later.

(It’s possible the manipulation wasn’t intentional, but I doubt it. I’m bet he uses this routine all the time to put more cash in his pocket.)

Here’s the short version of what happened:

We ate at a nice steakhouse in downtown Chicago. Food was amazing and the service was top notch. The guy was attentive, funny, even charming. Very likeable.

As we’re getting close to finishing the meal, the waiter points out a group of men hanging out at the bar… and he starts to tell me a story.

This is so doggone smooth…

He says the group remind him of another group of guys who didn’t want to leave the bar when the restaurant was closing one night.

The ringleader was a high roller. He’d spent about $8 grand on drinks that night. Tipped the bartender $1,000 and the waiter (the guy taking care of us) a couple hundred. Everyone loved the guy. But they didn’t want to keep the bar open all night for him.

Conveniently, the exterminator arrived for their monthly inspection, and our waiter concocted a ruse to convince Mr. Money Bags everyone had to leave.

And everyone lived happily ever after.

See the trick?

The story felt very natural. I couldn’t detect any ulterior motive. It was just another way our waiter was entertaining us during dinner.

But through the story, he introduced a couple insidious ideas:

  • Patrons of this restaurant are big tippers.
  • Waiters recognize your status by now much you tip… and you don’t want to be a man with lower status, do you?
  • Big spenders are admired — and have stories told about them.

He said all that without explicitly saying any of it. And there was zero pressure.

Masterful manipulation for maximum tip.

Let’s call it “maTIPulation.”

Long story short…

Stories can be the powerful persuasive tools.

Use them wisely.

P.S. Want help writing story-based emails that put money in your pocket? Inbox X-Factor is a good place to start.

I Believe… Help My Unbelief

The odds are stacked against you as a marketer.

Your should-be customer or client has developed a sophisticated system for NOT buying from you.

(The system is deadly effective, even though he was hardly aware that he was building it.)

One of the main components of this system is disbelief. No surprise, right?

But what most marketers don’t consider is that disbelief comes in two flavors:

1. Disbelief about your or your product/service

and

2. Disbelief about his own ability or worthiness to experience the transformation you promise.  

In other words…

Your prospect can believe that you help save marriages… and disbelieve you can save HIS marriage.

To neutralize this part of the anti-buying system, you have to

1. Prove that you can deliver a result

and

2. Prove that you can deliver a result FOR HIM.

I want to talk about #2

How do you do it?

Identify the B.S. stories he tells himself… about himself.

A significant percentage of your prospects will never buy from you — not because they don’t want what you’re selling or because they don’t believe you’re good at what you do…

… but because of their limiting (dis)beliefs.

A Prospect's reason for not buying is the B.S. stories he tell himself 57.1% of the time.
*All figures are estimates

Some generic B.S. stories include

  • “I’ve failed before, so trying again is pointless”
  • “I’m not smart/handsome/wealthy enough”
  • “People who look like me don’t/can’t do that”
  • “I haven’t paid my dues yet”
  • “I don’t deserve to be rich/happy because I did XYZ in the past”

You can uncover more specific crippling B.S. stories by talking (or having your team talk) with people in your target audience.

Get on the phone.
Send surveys (but take responses with a grain of salt).
Spy on them online (social media, Reddit, Amazon reviews, etc.).

You’ll gain fascinating insight you can to overcome objections in your copy.

Showcase People Like Him Who Got the Result

Once you know some of the B.S. stories, find examples about people who contradict those stories.

The more unbelieving prospect see himself reflected in your marketing messages — including his dreams, challenges, and B.S. stories — the more your message will resonate…

And the weaker his disbelief will become.

Leverage A Unique Mechanism

Position your offer as a special, proven approach your prospect has never seen before.

Show him why it’s different — and why other solutions fail.

Your unique solution helps him understand why he may have struggled in the past. And it can give him hope for future success.

Make it Ridiculously Easy to Take the First Step…

Offer a sample. A free or low cost trial. A 7-day challenge.

One of the main reasons people fail is because they never MOVE. Get them to take the first step and you unlock optimism and even confidence by default.

That confidence can force your prospect to re-examine his disbelief — especially if you…

Give Him a Quick Win

Provide information or action steps that will give him some forward momentum.

It only takes a little… and you can deliver it right inside your marketing copy if you like.

This give the prospect more confidence and trust in you. More importantly, it builds confidence and trust in his own ability to reach his goal.

An obviously you’re the person best equipped to help him do it.

Now, there’s something to be said for not convincing anyone who’s not already sure he wants to work with you.

But no matter how you approach your own business growth, it’s helpful to identify the disbelief and B.S. stories that hold your prospects (and customers) back.

You can work that knowledge into your marketing or use it to improve results inside your paid offers.

I hope this helps you grow in one way or the other.

Have a productive day.

P.S. Overcoming a prospect’s disbelief in this way is part of  “killing them softly” with their own song.

Did You Try Balancing Your Broom on Monday?

If you’re anything like me, you were utterly fascinated by the broom-balancing boondoggle that swept the internet earlier this week.

(Forgive the pun.)

You probably saw pictures and videos from astonished people who wanted to test out the claim that the earth was tilted “perfectly” on February 10th.

If you hadn’t heard about this, do a quick search and you’ll find a ton of posts and articles. Apparently the hashtag #broomstickchallenge even trended.

Only problem is, the whole thing was a hoax (which you’ll also see tons of posts and articles about).

#broomstickchallenge persuasion

Did your B.S. meter pick up on the hoax or did you know better because of the depth of your scientific knowledge?

I’ll admit, I was only 90% sure the whole thing was Oscar Meyer-level bologna.

So… let’s turn this into a teachable moment. Because anytime something gets this kind of viral attention (and action), there are lessons you can learn.

I see 3 major persuasion principles at play. Let’s discuss.

When “Proof” Arm Wrestles Common Sense

One of the factors that powered the broomstick ballyhoo was the claim that NASA made the announcement.

As you know, our brains instinctively defer to authority figures… at least when it comes to topics we aren’t experts in.

NASA is a pretty reputable authority. And most of us aren’t experts on the earth’s rotational tilt or the effect it has on gravitation.

Interestingly, it would have been incredibly easy to find out if NASA was behind this announcement. And I think most people knew they could verify the story. That’s what made it so easy for them to trust without looking any deeper.

Secondarily, social proof — once it picked up steam — may have been even more convincing than the NASA angle.

Because of a cognitive bias called the “availability cascade,” we have the natural tendency to believe almost anything we’ve seen or heard enough times.

It’s hard to go against the crowd… and it’s less work to trust what everyone else is saying.

So the lessons are that:

  1. It pays to become known as an authority or expert in an area other people are not.
  2. Leverage social proof whenever you can — and when there’s visible, growing support for/acceptance of a proposition, see if there’s a way to use that momentum to gain traction for your own idea/offer.

Seeing is Believing… When You’re Told What You’re Looking At

Think about this…

The #broomstickchallenge starts with the little-known and unlikely-seeming fact that brooms can stand upright.

The argument goes like this: “Hey today’s the only day in this decade that the earth is perfectly tilted. Lemme prove it. Go grab your broom.”

So the hoax tells you how to “prove” the claim for yourself… by pointing you to THE ONE THING that seems to prove it. (I guess you could have used an egg, too. But there’s more work involved.)

This is similar to the way magicians direct your attention toward a specific object or action so you don’t notice the mechanics that make the trick work.

You must point to the broom specifically or the argument falls apart.

If the earth is perfectly tilted, shouldn’t you be able to make a sharpened pencil stand upright on its tip, too?

There’s a lesson here, too. You can “educate” your potential buyers to and almost define their buying criteria for them.

Point them to something that you know they’ll see. When they see it, they’re more likely to believe everything else you said… and do what you recommended they do. Just like a magic trick. (More on that concept here.)

Or, simply show your should-be buyer what you want him to see. Demonstration can be very convincing.

Take It Easy, Man

The perfect tilt of the earth, if it were true, could have been demonstrated in any number of ways. But the craze wouldn’t have caught on if “proving” it wasn’t a low-risk, easy thing to do.

The #HandstandOnTheRoofChallenge probably never would have gone viral.

When you’re selling a product, service or idea, you must be mindful of risk and perceived risk.

That’s just as much about your offer as it is about the copy.

In your copy, assure him of his high probability of success. Give him simple information he can use to justify his purchase to anyone who may ask him about it. Remind him this product was designed specifically for people like him — and the people who buy it are the admired by peers, live longer, etc.

(As long as those things are true.)

Your offer can reduce risk by including a strong guarantee. Make it easy to cancel or request a refund.

Balancing a broom is easy and no one gets hurt doing it.

Try to make it that easy to buy from you.

P.S. Did you know that versions of the #broomstickchallenge have been around since at least 1975?

There’s another lesson: when you find something that works, double down on it.

The marketing method that works better than any other in ROI terms — one that you should definitely double down on — is email. The Make Email Great Again summit officially goes live on Monday, February 17th.

If you haven’t done it already, I encourage you to sign up here to learn secrets and strategies from some of the world’s best email marketers (myself included).